CUSTOMER CARE
Do you have any questions? Maybe we have answered them below!
01
HOW CAN I BUY?
- Select the product and press the "ADD TO CART" button.
- If you have finished your shopping, press the "VIEW CART" button
- Then make sure everything is correct and press the "CHECKOUT" button
- Fill in all the details, choose the payment method and if you want something write to us.
Make sure everything is correct and complete your order.
- You will receive an order confirmation email from us. Do not forget to see the SPAM BOX.
- Once we receive the order and approve it, we will proceed immediately to its shipment.
02
SECURITY
Penny Christidi has taken the importance of security in online trading seriously. We have taken all necessary measures to ensure that payment services are delivered with the highest security.
03
Penny Christidi company reserves the right to change the content of the wedsite at any time without notice.
Penny Christidi company is the only and exclusive holder of all copyrights of the content (articles, photos etc.) and structure of this website.
04
PAYMENT METHODS
SELECT THE WAY YOU WISH TO PAY:
- CASH ON DELIVERY (APPLICABLE TO GREECE ONLY)
- CREDIT AND DEBIT CARD (VISA, Mastercard)
- PAYPAL
PayPal is an online money transfer service. It is used worldwide for secure online transactions and is considered one of the most popular and secure payment methods.
Payment via PayPal is made under the strict conditions imposed by the merchant company PayPal.
05
SHIPPING
- Shipments within Greece (1-3 days) are made through the Courier company "GENIKI TACHIDROMIKI".
Shipping is free within Greece for purchases over € 40.
Shipping cost for purchases under 40 €: 4,00 euro
- Shipments to CYPRUS - ALL ORDERS SHOULD BE PREPAID
> 2-4 days are made through the company Courier "GENIKI TACHIDROMIKI".
Shipping cost: 16.00 euro
> 5-7 days through ACS Courier
Shipping cost: 8.00 euro
Free shipping on purchases over € 120
Applies only to retail sales.
- Shipments at the rest of the world are made through the Hellenic Postal Service "ELTA".
Estimated delivery time 5-10 days depending on the location of the shipment *.
Shipping cost: 20.00 euro
Free shipping worldwide with purchases over € 120
Applies only to retail sales.
* We are not responsible for delays outside Greece.
Our company is not responsible for any delays due events beyond the control of the company. Indicatively, delays can be attributed to strikes, loading-unloading areas, extreme weather events (eg harbor detention). In the event of any delays, our company will make every effort to deliver your order as soon as possible.
TAXES AND FEES
Delivery within the EU is not subject to customs duties or any additional taxes. If you are a customer from a non-EU country you may be required to pay new customs duties. Penny Christidi Company has no control and no responsibility for possible additional charges or inspections.
06
RETURN POLICY
FOR ANY CHANGE YOU MUST FIRST CONTACT THE COMPANY DIRECTLY THROUGH EMAIL pennychristidi@yahoo.gr OR THROUGH PHONE 0030 6947826568
If you are not satisfied with the product you ordered, you have the right to return it within 14 days from the day of receipt. You must send us a bank account at pennychristidi@yahoo.gr or call +306947826568 (9:00 - 21:00), in order to get your money back.
Please note that sale products are non-refundable only change with another product. OUTLET products are non-refundable and non-changeable.
In case of purchase using PAYPAL the compensations will be credited to your original payment method.
Return shipping costs are the customer's responsibility.
We will not accept returns if items are damaged or soiled.
In order to get your refund for any returned item, you must remember to enclose the original receipt into the returned package.
Exchange of a purchased item can be made with other product of equal value and greater.
07
order cancellation
If you change your mind please contact us immediately by calling 0030 6947826568 or via emailpennychristidi [at] yahoo.gr
08
INCORRECT PRODUCT PRICE
Penny Christidi is not responsible for any technical, typographical or spelling errors in the prices or features of the products. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.
09
DISCLAIMER
Penny christidi have no responsibility for direct or indirect, incidental or consequential damages that may result from the incorrect use of the Website by any errors, intrruptions or delays in the operation of the Site or the transmission of information through the internet.
10
ACCEPTANCE OF THESE TERMS OF USE
The use of the Penny Christidi site (www.pennychristidi.com) is exclusive responsibility of the visitor - client. We are not responsible for any malicious third party intervention.
Visitors to the site undertake not to harm others with malicious use of the site and that we will not violate their privacy.
Visiting the website implies full acceptance of the terms of use.